These terms may have changed since you last reviewed them

Please note that these terms may change from time to time and the most current version of these terms at the
time of your order for our services will apply.

Where to find information about us and our services

We are Claire Beaubien Ltd trading as Claire Beaubien or Claire Beaubien Interiors. You can contact us by:
Phone: (0)7903 930 789
Email: info@clairebeaubien.com
Website: https://www.clairebeaubien.com

In these terms, when we refer to website services, we mean any services or activities bookable via our
website. If we refer to proposal services we mean any interior design and other services which have been
described to you in our quotation and proposal document (known as our proposal).

You can find everything you need to know about us and our services on our website, in our marketing materials
or by contacting us before you order. We will also confirm the key information to you in writing before you
order website services or in our proposal document if you re purchasing proposal services. We either send this
to you by email or provide you with a paper hard copy. Any estimates provided in our proposal documents are
valid for a period of 30 days.

The services which we have agreed to provide to you shall be set out in your online booking or in the proposal
document provided to you.

When you buy from us you are agreeing that:

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• We only accept orders when we've checked them .

• Completion dates for the services are estimates only.

• Sometimes we reject orders .

• We charge you as set out on our website or in our proposal document.

• There may be additional charges in some circumstances

• We charge interest on late payments .

• We pass on increases in VAT .

• We're not responsible for delays outside our control .

• You have certain obligations under the contract.

• We retain our proprietary rights in the proposal and any other materials provided to you.

• We charge you if you don't give us information we need or do preparatory work as agreed with us

• If you ordered online, as our services are for specific dates and times, you cannot change your mind.

• We provide the same returns policies as our suppliers.

• Products can vary slightly from their pictures and there are some other exemptions too.

• You have rights if there is something wrong with your service .

• We can change services and these terms .

• We can suspend supply (and you have rights if we do) .

• We can also stop or suspend the supply of the services if you do not pay.

• We can withdraw services .

• We can end our contract with you .

• We don't compensate you for all losses caused by us or our services .

• We use your personal data as set out in our Privacy Notice .

• You have several options for resolving disputes with us .

• Other important terms apply to our contract .

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We only accept orders when we've checked them

We contact you to confirm we've received your order and have accepted it.

Completion dates for the services are estimates only.

If you are ordering proposal services, we will work hard to complete the services in your preferred timescales,
however any dates for completion of proposal services are estimates only.

Sometimes we reject orders

Sometimes we reject your order or booking, for example, because a service is unexpectedly unavailable,
because you are located outside the UK or because the service was mispriced by us. When this happens, we let
you know as soon as possible and refund any sums you have paid to us in advance.

We will charge you as set out on our website or in our proposal document

If you are booking services online then the price you pay will be displayed on our website. We will take
payment for the services at the time of booking

For our interior design services (not bookable online) the price and charges for the services and when you have
to pay for them shall be set out in our proposal. We will raise our invoices at the intervals stated in the
proposal. If you wish to purchase any additional materials or services which are not included in the proposal,
then we will provide you with our estimates. If you would like to order these additional items, we will invoice
you for them.

There may be additional charges in some circumstances

If you wish to purchase any additional materials or services which are not included in the proposal, then we
will provide you with our estimates. If you would like to order these additional items, we will invoice you.

Please note that unless otherwise stated in the proposal, additional charges will be made for:

 

• Additional work resulting from you supplying or specifying unsuitable materials.

• The substitution of other materials in place of unsuitable materials.

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We will provide the Proposal Services in accordance with the proposal and your agreed instructions. However,
should your instructions change or if you change your mind about a specific design or concept for example, we
will prepare anew proposal and estimates based upon your new instructions. However, please note that you will
still be responsible to pay us for any Proposal Services performed and expenses incurred under the old
proposal.

We charge interest on late payments

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If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4%
a year above the Bank of England base rate from time to time (but at 4% a year for any period when that base
rate is below 0%). This interest accrues on a daily basis from the due date until the date of actual payment of
the overdue amount, whether before or after judgment. You pay us the interest together with any overdue
amount. We also have the right to claim statutory compensation and our reasonable costs incurred (including
reasonable legal costs) in pursuing any late payments.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of
VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

If our supply of your service is delayed by an event outside our control, such as delay of third party suppliers,
fire, flood, epidemic or pandemic, loss of utilities including internet we will contact you as soon as possible to
let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the
delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund
for any services you have paid for in advance, but not received, less reasonable costs we have already incurred
in taking steps to provide the services.

You have certain obligations under the contract

We may need certain information, authorisations, consents or approvals from you in order to provide the
services. For example, we may need your approval for a certain design or product. Please provide us with such
information in a timely manner otherwise this may delay performance of the services.

If we're making or supplying the service to measurements you provide, you're responsible for making sure those
measurements are correct. Please contact us if you would like any guidance or tips on how to measure.

We retain our proprietary rights in the scope of works and any other materials provided to you

We shall retain ownership of all intellectual property and proprietary rights in the designs and other materials
we provide to you as part of the services (materials).

We give you permission to use our proprietary and intellectual property rights in the materials in order to
receive and use the services.

We charge you if you don't give us information we need or do preparatory work as agreed with us

We charge you additional sums if you don't give us information, we've asked for about how we can access your
property to provide services or if you don't do preparatory work which enables us to commence the services (or
any related services), as agreed with us. For example, we might need to reschedule services if you are not at
home as agreed.

If you ordered online, as our services are for specific dates and times, you cannot change your mind

As we set aside time to perform services for your preferred date and time of your booking, you cannot change
your mind once the booking has been made.

However, if for any reason you wish to speak with us about your booking you can contact us at
info@clairebeaubien.com

We provide the same returns policies as our suppliers.

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If you instruct us to order products or goods on your behalf as part of our Proposal Services, please note that
we can only offer the same returns policy as our suppliers. This means that you may not be able to change your
mind about goods once ordered if the supplier does not allow for this in its returns policy.

You have rights if there is something wrong with your service

If you think there is something wrong with your service or any products, please contact us.

We can change services and these terms

Changes we can always make. We can always change a service to reflect changes in relevant laws and
regulatory requirements which may impact on the schedule of works document or how we deliver the services.

Price increases We may have to increase or alter our prices to reflect increases in our direct costs or if you
request a change to the services. If our prices change we will let you know. If you do not agree to the price
change, you can contact us to end the contract for services and we will refund any sums you've paid in advance
for services you won't receive.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a service. We do this to:

 

• deal with technical problems or make minor technical changes;

• update the service to reflect changes in relevant laws and regulatory requirements; or

• make changes to the service (see We can change services and these terms ).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell
you we're suspending supply of the services, unless the problem is urgent or an emergency. If we suspend the
service we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're
going to suspend supply, for more than 60 days you can contact us to end the contract and we'll refund any
sums you've paid in advance for services you won't receive.

We can also stop or suspend the supply of the services if you do not pay

Without affecting any other right or remedy available to us, we may suspend or end the supply of our services
to you if you fail to pay any amount due on the due date for payment and payment is still not received within 7
days of us reminding you that payment is due.

We can withdraw services

We can stop providing a particular service at any time. We let you know at least 30 days in advance and we
refund any sums you've paid in advance for services which won't be provided.

We can end our contract with you
We can end our contract with you for a service and claim any compensation due to us if:

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• you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due; or

• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service;

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We don't compensate you for all losses caused by us or our services

We're responsible for losses you suffer caused by us breaking this contract but we will not be responsible nor
liable to you if the loss is:

 

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control .

• Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.

• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

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• death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

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• fraud or fraudulent misrepresentation;

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• breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

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• any matter in respect of which it would be unlawful for us to exclude or restrict liability.

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We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: PRIVACY POLICY

You have several options for resolving disputes with us

Our complaints policy. We will do their best to resolve any problems you have with us or our services. Please
contact us if you are unhappy with any part of our services.

Resolving disputes without going to court Alternative dispute resolution is an optional process where an
independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
You can submit a complaint to Consumer Arbitration through their website at
https://www.cdrl.org.uk/consumer-arbitration If you are not satisfied with the outcome you can still go to
court.

You can go to court. These terms are governed by English law. Wherever you live, you can bring claims against
us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against
us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

 

Other important terms apply to our contract

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We can transfer our contract with you, so that a different organisation is responsible for supplying your
service. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under
the contract.

You can only transfer your contract with us to someone else if we agree to this. We may not agree if we
feel that the other person to whom the contract is transferred will not fulfil the obligations under the contract.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce
it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides
that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase
you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean
we can't do it later.